How long does it take to deliver products that are out of stock?
When you order an item that is out of stock, you will be notified of the delivery time within 48 hours. This period is a minimum of 2 days and a maximum of 30 days. If you do not accept the delivery time notified to you, your money will be refunded and your order will be cancelled. If you accept the specified time, your order will be processed. tunavida.com guarantees that it will not reflect the price changes (except the changes in VAT rate) that may occur until the delivery time to the customer.
How many days is the delivery time for products in stock?
The products that are in stock are given to the shipping company within 24 hours except Saturday and Sunday. Natural disaster, war, fire, terrorism public holiday etc. In exceptional cases, the delivery time is variable.
How much do the shipping times differ for local and international orders?
The stages and processes from our company to the delivery of inner-city and out-of-town orders to the transport company are explained in the above articles. After the shipping company receives your order from us, it starts regional distribution, so you can get information from the cargo company by using your cargo tracking number in order to learn how long your orders will be delivered to you. If you encounter a contrary situation, please contact our customer representatives without wasting time.
How can I track my order?
You can track your order by clicking on the My Orders link after you enter your order using your membership information.
What should I pay attention to when receiving my order?
You can receive your order by presenting your signature. Please open the product packaging when receiving your product and make sure that its contents are complete and undamaged. If you encounter the opposite situation, please prepare a report with the representative of the shipping company and send the relevant document to us by e-mail or fax.
What happens if no one can be found at the address at the time of delivery?
The freight forwarder will leave you a notice with the phone number of the shipping company. You need to call the shipping company and get information within 3 working days after the release of the notice form.
Can I change the recipient after placing an order?
After placing an order, the recipient cannot be changed.
Can I change the shipping address after placing an order?
For security reasons, it is not possible to change the delivery address of an order that has been approved by the bank. If it is a confirmed order, you must cancel your order and place a new order.
What should I do when there is a delay in delivery?
After logging into the system with your membership information, click on my orders link to check your order status. If the delivery time of your order has exceeded 7 working days, please contact our customer representatives by calling +90 212 667 62 56.
Does your distribution network cover the whole of Turkey?
You can order from tunavida.com to be delivered all over Turkey.
Can I order abroad?
Currently, orders are only taken within the borders of the Republic of Turkey.
