1) Payment by Wire Transfer on our site
2) With your credit cards on our site
3) Order Price Refund
In case of cancellation of your orders for possible reasons; TUNA VİDA SAN VE TİC. LTD. STI. will refund the product price to your account and/or credit card within ten business days. However, you must submit your bank account information and/or credit card information accurately and completely to the financial authorities of our company by e-mail.
4) Delivery
We try to deliver the products you have ordered to the cargo on the same day. Orders placed after 12:00 the next day; Items given on Saturday and Sunday after 12:00 will be shipped on Monday). You will be informed in case of possible delayed delivery. In order for the product to be delivered without delay, please state the address of your location as the delivery address when ordering. After your orders are approved, they are delivered to the shipping company at the end of 3 (three) working days at the latest. You can discuss different delivery terms by consulting our customer representative. In addition, shipping deliveries are only valid for Turkey.
5) Payment Tracking
If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page. In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered. The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred. We have a responsibility to the bank where we use the credit card system, as well as the customer, for the realization of the delivery.
After the product is received, it is accepted that the shipping company has fully fulfilled its duty.
If the product is damaged; Please send the report you have prepared to fax number +90 212 619 32 76 or mailto:satis@tunavida.com as soon as possible.
If you perform these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible.
If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.
3D Secure:
In this system, which was developed by Visa and Mastercard to increase the security of shopping on the Internet, during any payment transaction, you are directed to the website of the bank that owns your card, and verification is carried out with the password of your Credit Card. Thus, even if your card number is known to others, you ensure your electronic security because only you know your password.
